Privacy Policy

1. Who We Are
Aurora Lake House
Website: https://auroralakehouse.com
Contact Email: contact.auroralakehouse@gmail.com

2. What Personal Data We Collect and Why We Collect It

Room Bookings & Reservations
When you make a reservation on our website, we collect personal information necessary to fulfill your stay, including:
* First and last name
* Email address and telephone number
* Billing and physical address
* Booking details (check-in/check-out dates, guest counts, and special requests)

This data is processed to execute your accommodation contract, manage guest check-ins, and communicate reservation updates.

Payments
We process online payments securely through third-party gateways (e.g., Stripe, PayPal). We do not store raw credit card details on our servers. Payment processors collect data required to process the transaction, including card details, IP addresses, and billing info.

3. How We Share Your Data

We share your data only with essential third-party service providers required to run our business:

Booking System & Calendar Syncing: Reservation dates and guest details may be synced across external listing channels (such as Airbnb, Booking.com, or VRBO) via encrypted iCal feeds to prevent double bookings.
Payment Processors: Transaction details are passed to our payment gateways (e.g., Stripe) to complete payment.
Email & Communication Services: we use transactional email services (via SMTP) to send booking confirmations and updates.
Legal Compliance: We may disclose data to government authorities if required by local hospitality laws or tax reporting regulations.

4. Comments, Contact Forms, & Media

Comments: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to aid spam detection. An anonymized string (hash) generated from your email address may be provided to the Gravatar service.
Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.

5. Cookies

Booking Session Cookies: Temporary session cookies are set to keep track of your reservation details and dates as you move through the checkout process.
Login & Display Cookies: If you have an account and log in, we set temporary cookies to save your login credentials and screen choices. Login cookies last two days; screen options cookies last one year. “Remember Me” keeps you logged in for two weeks.
Comment Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience (valid for one year).

6. Embedded Content from Other Websites

Articles or accommodation pages on this site may include embedded content (e.g., Google Maps, YouTube videos, widgets). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website directly, and these third parties may collect data or use cookies.

7. How Long We Retain Your Data

Reservation Records: Booking information, guest records, and transaction history are retained for as long as necessary to fulfill accounting, tax, and local legal record-keeping obligations.
Comments: Comments and their metadata are retained indefinitely.
User Accounts: For registered users, personal information stored in user profiles can be viewed, edited, or deleted at any time (except usernames).

8. What Rights You Have Over Your Data

Under applicable privacy regulations (including GDPR), you have the right to:
Request an exported file of the personal data we hold about you.
Request the correction or complete erasure of your personal data. (This does not include data we are legally obligated to keep for administrative, tax, or legal security purposes).

To exercise these rights, please contact us at contact.auroralakehouse@gmail.com